Privacy Policy

This privacy policy relates to your relationship with us only.

We may link information to other trusted third parties to provide additional relevant services. These other third parties may also gather information about you in accordance with their own separate privacy policies. For privacy information relating to these other third parties, please consult their privacy policies as appropriate.

Our collection and use of your personal information

We collect personal information about you when you deal with us

We collect this personal information from you directly, such as when you register with us, contact us, send us feedback, purchase services, and compete customer surveys.

The personal information we collect about you depends on the particular activities carried out. Such information includes:

• your name, address and contact details

• date of birth

• bank account and payment details

• details of any feedback you give us by phone, email, post or via social media

• information about the services we provide to you

We use this personal information to:

• create and manage your account with us

• verify your identity

• provide goods and services to you

• customise our content to your particular preferences

• notify you of any changes to our services that may affect you

• improve our services

• track engagement

This is not intended for use by children and we do not knowingly collect or use personal information relating to children.

Our legal basis for processing your personal information

When we use your personal information we are required to have a legal basis for doing so. There are various different legal bases upon which we may rely, depending on what personal information we process and why.

The legal bases we may rely on include:

• consent: where you have given us clear consent for us to process your personal information for a specific purpose

• contract: where our use of your personal information is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract

• legal obligation: where our use of your personal information is necessary for us to comply with the law (not including contractual obligations)

• vital interests: where our use of your personal information is necessary to protect you or someone else’s life

public task: where our use of your personal information is necessary for us to perform a task in the public interest or for our official functions, and the task or function has a clear basis in law

• legitimate interests: where our use of your personal information is necessary for our legitimate interests or the legitimate interests of a third party (unless there is a good reason to protect your personal information which overrides our legitimate interests)